Privacy policy
5
6
7
8
9
10
11
13
12
Personal information we collect
1
We may collect personal information that you provide to us when making an enquiry, requesting a quote or
booking our services.
This may include:
Your name
Email address
Phone number
Event date
Event location or delivery address
Details about your event
Hire items or services you are interested in
Information relating to your booking
Any other information you choose to provide to us
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited and general information about how you interact with our website.
We aim to only collect information that is reasonably necessary for us to respond to your enquiry, provide ourservices and operate our business.
How we collect personal information
2
squarespace
Cookies and analytics
Accessing and correcting your information
Privacy enquiries and complaints
Changes to this Privacy Policy
We may collect personal information when you:
Submit an enquiry through our website
Contact us by email, phone or social media
Request a quote
Make or manage a booking
Enter into a hire agreement with us
Communicate with us about your event or booking
Visit or interact with our website
You are not generally required to provide personal information when browsing our website. However, we may need certain information, such as your name, email address, phone number and event details, in order to respond to an enquiry or provide our services.
How we use personal information
3
We may use your personal information to:
Respond to enquiries
Provide quotes and information about our event hire services
Check availability and prepare bookings
Confirm and manage bookings
Arrange delivery, collection and setup
Contact you regarding your event or booking
Process payments where applicable
Provide customer service
Maintain business and transaction records
Improve our website, services and customer experience
Send marketing communications where you have consented to receive them
Comply with legal or regulatory requirements
Disclosure of personal information
4
Storage and security
How long we keep your information
We may share personal information with trusted third-party service providers where reasonably necessary to operate our business or provide our services. These providers may include services relating to:
We do not sell, rent or trade your personal information to third parties.
We may also disclose personal information where required or authorised by law.
Website hosting and website functionality
Website forms
Email and communications
Payment processing
Website analytics
Marketing and advertising
Information technology and business administration
Delivery or other services required to fulfil your booking
Marketing communications
Our website is hosted using Squarespace.
Information submitted through forms on our website may be processed and stored by Squarespace on our behalf.
Squarespace may also collect certain information automatically when visitors use our website, including information relating to cookies, website usage and device information.
Squarespace may process information in countries outside Australia. For further information about how Squarespace handles personal information, please refer to the Squarespace Privacy Policy.
Our website may use cookies and similar technologies to help the website function, remember preferences, understand website traffic and improve the user experience.
Squarespace provides analytics functionality that may collect information about website visits, including information relating to your browser, device, IP address, pages visited and interactions with the website.
We may also use third-party analytics, advertising or social media tools from time to time. Where we do so, those providers may collect information in accordance with their own privacy policies.
You can adjust your browser settings to restrict or disable cookies. Some website functionality may be affected if cookies are disabled.
We may occasionally contact customers or prospective customers about our services, products, packages or promotions.
Where required, we will obtain appropriate consent before sending direct marketing communications.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.
We will not sell or provide your personal information to another business for that business's own direct marketing purposes.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Your information may be stored electronically through our website, email systems, business systems and third-party service providers.
While we take reasonable measures to protect your information, no method of electronic storage or transmission can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including managing enquiries and bookings, maintaining business records, resolving disputes and meeting legal, accounting or other business obligations.
When information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate.
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access to or changing personal information.
Contact us
If you have a question, concern or complaint about how we have handled your personal information, please contact us.
We will consider your concern and take reasonable steps to respond and resolve the matter.
Where the Privacy Act 1988 applies to our handling of your personal information, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or privacy practices.
The most recent version will be published on our website.
if you have any questions about this Privacy Policy or how Gather & Co Event Hire handles personal information, please contact us.